The Feburary 2016 release of the Raiser's Edge Luminate Online integration introduced a new feature that included the Luminate Online username to the Raiser's Edge Alias button. When constituent updates are processed from Luminate, the username is included in the RELO integration as part of the constituent record update. Users reported that records created or updated in Raiser's Edge are missing the Luminate Online username alias.
The addition of the Luminate Online username to Raiser's Edge is dependent on the linked record containing a valid username and password. Unlike Raiser's Edge, a Luminate Online record must contain a valid username and password to be successfully created. To resolve the missing username alias in Raiser's Edge, navigate to the linked Luminate record and add a valid password.