The addition of the Luminate Online username to Raiser's Edge is dependent on the linked record containing a valid username and password. Unlike Raiser's Edge, a Luminate Online record must contain a valid username and password to be successfully created. To resolve the missing username alias in Raiser's Edge, navigate to the linked Luminate record and add a valid password.

If the above is unsuccessful, a tool was added to the April 2019 release to resolve and partially linked records missing the username alias on the Raiser's Edge record. To resolve:
  1. Log into Raiser's Edge as a supervisor user
  2. Navigate to the RELO plugin and click the Options button
  3. Select Tools
  4. Click the Click to dirty the records in LO button
If this is unsuccessful please contact Blackbaud Support.