Sales by Price type report tickets sold incorrect

When viewing the sales by price type report you may notice that the number of tickets sold multiplied by the price of the tickets do not match the gross amount.
This issue can be caused by tickets that were not returned to the inventory after they were refunded. Tickets that were not returned to the inventory will show as sold on the report and will not be counted as a refund. 

Steps to Duplicate

  1. Click sales > sales by price type report
  2. Filter the report on a specific program and date
  3. Click view report
You may notice some inaccuracies with the report

Environment

 Altru Arts & Cultural

Was this article helpful?