Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
The school has just switched from a Podium front-end site to onMessage. When users log in to the app, they see the following error message: This site can’t be reached
www.[schoolname].org refused to connect. Try: Reloading the page Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED
Set podium status to inactive via Blackbaud > WH Only Tasks > Upgrade Status.