Error: "User 'domain name\user name' does not exist" when running as another user

When attempting to run as another CRM user, the error  "User 'domain name\user name' does not exist" even though the user is a valid user in the system.

This error may occur if your CRM instance is hosted by Blackbaud and using Custom authentication (your organization's own active directory).

This can be avoided by using the following method to run as:

  1. Select the dropdown next to your user’s name i.e. "Welcome, user12345"
  2. Then select "run as" and enter username

Steps to Duplicate

1. Go to Administration\Security\Application Users
2. Select the application user record for which you would like to run as
3. Click Run as 'user name' on the left side
4. See error  "User 'domain name\user name' does not exist" occur.

Environment

 Blackbaud CRM
 4.0
 4.0.163.33

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