Gmail has a behavior in place that redirects email in the event the destination email address doesn't exist. For example, Johnny Appleseed ( misspelled his email address during registration as, which does not exist in Gmail's system. When this happens, Gmail notices the address does not exist, assumes a typo was made, and redirects messages to (punctuation removed), even though the intended email address is

You may want to reach out to the constituent to verify their email address. If a change is necessary, then you can update the email address on their behalf.
  1. Navigate to Constituents360 > Constituents
  2. Find the Constituent record and click Edit
  3. Enter the correct email address within the Email field
  4. Click Save