Periodically refunds may be issued to donors for donations or event registrations in Raiser's Edge or Luminate Online. After entering the refund into either system the user finds that no update is sent via the Raiser's Edge Luminate Online (RELO) integration.
Users also want to know why updates to billing information, such as on recurring gifts (sustaining gifts) from Luminate Online do not re-sync in the RELO integration.
Refund transactions and billing updates are not included in the RELO integration. Once the original transaction processes via the RELO plugin the transaction is considered equalized between the two databases. Any updates or changes to these records should be manually entered by the users to ensure the databases are up to date with the most current transactional information.