There are 2 possible reasons why a Suggested Message may not potentially show up in the participant center.
  1. The Suggested Message has not been activated for use.
  2. The Message Type is Recruit Team Members, which only Team Captains can see.
To verify which of these reasons may be the case, follow the steps below.
  1. Navigate to Fundraising > select TeamRaiser
  2. Find your TeamRaiser and click Edit
  3. Navigate to Customize Suggested Messages
  4. Click Edit next to the message
  5. Take a look at the Message Type (if it's set to the type of Recruit Team Members, then only captains can see it)
  6. Now look under Activate This Message and make sure this option is marked
  7. Click Finish after making any changes and the message should now be visible