Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
If a user already has a username tied to them, they will not be searchable in the Username Generator module.
To see if a user already has a username tied to them, navigate to:
Core > Users/Access > Profile > Edit User Profile Data
Search the user
See if a username is entered under Sign In Information