This error may occur as the result of an exception for the country of the tribute in the donation transaction. In this case, it is the tribute where the new information is set to a country that does not match the available countries in Raiser's Edge, Configuration. Most commonly, this issue arises when the country is set to Virgin Islands. To resolve please follow these steps:
1. Log into the Raiser's Edge as Supervisor
2. Go to Config > International
3. Click New Country
4. In the "Name" field enter "Virgin Islands (USA)"
5. In the "Abbreviation" field enter "Virg1"
6. Enter appropriate exchange rate information
7. Save & Close
8. Go back to the Luminate Online Plug-in and attempt to process again