Error: You cannot perform your mass update because there are no contacts in your query- when running a Mass Update

An error appears when performing a mass update with a query whose results include only finalized journal Contacts. The error is stating incorrectly that the query has no contacts. While an error should appear because we cannot Mass Update finalized Contacts, the error should state that no Contacts will be updated because all of the results in the query are finalized.
We need to, first, remove the finalization from the Contacts in the query results:
  1. Click Management
  2. Click Mass Update
  3. Select Finalize Journal Entries
  4. Select your query category and name from the drop down menus
  5. Below the Action heading, select Remove Finalization
  6. Click Next
  7. Preview the results
  8. Click Next to run the update

Then, we can run the Mass Update to change the Contact entries
  1. Click Management
  2. Click Mass Update
  3. Select Update Existing Contacts
  4. Select the query category and names from the drop down menus
  5. Mark Assign below the Update Type heading
  6. Below the Contact Values heading, enter the information that you'd like to assign to each Contact in your query
  7. Click Next
  8. Preview the results
  9. Click Next to run the update

Once we update the Contact entries, we will complete another Mass Update to finalize the entries
  1. Click Management
  2. Click Mass Update
  3. Select Finalize Journal Entries
  4. Select the query category and name from the drop down menus
  5. Select Assign Finalization
  6. Click Next
  7. Preview the results
  8. Click Next to run the update

Steps to Duplicate

  1. Click Queries
  2. Click Manage Queries
  3. Select the category where you store the query
  4. Click the query name
  5. Check query criteria to see if it is pulling contacts
  6. Click Save And Preview; the results are Contact journal entries
  7. Click Management
  8. Click Mass Update
  9. Select Update Existing Contacts
  10. Select the query category from the drop down menu 
  11. Select the query name from the drop down menu
  12. Mark Assign below the Update Type heading
  13. Below the Contact Values heading, enter the information that you'd like to assign to each Contact in your query
  14. Click Next
  15. This is when you will notice the error-you cannot perform your mass update because there are no contacts in your query

Environment

 eTapestry

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