Check signatures print high and signature line prints too high

When printing double stub checks to blank paper or blank check stock, either the first signature or the 2nd signature (or both) may be printing with significant space underneath it or printing higher than it was during previous check runs.
1. Open the signature file in paint
2. Expand the open space around the signature downward.
3. Use the selection tool to select around the existing signature
4. Once selected, drag the image of the signature so that it now appears in the bottom half instead of the top half of the open space.

This action in paint should affect the appearance of the electronic signature as so:

Signature
5. Save the file as a BMP file with a new name
6. In administration > Electronic signatures > Open the signature
7. Map to the new instance of the signature
* A message may appear indicating that the file is too big and needs to be resized. 
Select Yes to have it automatically resized to view the example.


Note: If you have two lines of messages, the 2nd message line will print behind the signature on the 1st signature line.
Alternative solutions: Enter both messages in Message Box 1 OR include only 1 message in Message 1 and move the 2nd message to the Check Note which will show on the left side of the check above the Payment Amount. 

Steps to Duplicate

1. In Banks > Edit Account Details > Payments tab > highlight the row for Accounts Payable Computer Checks
2. Click Edit Payment options at the bottom 
3. In the Electronic Signature 1, a signature is set to print. Electronic Signature 2 may or may not be set to print
4. When the checks print, the signature is printing with a large space underneath and is printing above the signature line.
 

Environment

 Financial Edge
 7.87

Was this article helpful?