HTML code and %20 appears in an email, when viewing NetCommunity messages in Outlook 2007

When opening emails from NetCommunity in Microsoft Outlook 2007 there may be odd code appearing(%20) in the message accompanying hyperlinks.  
This is an issue with Outlook 2007 causing hyperlinks that are longer than 1033 characters to break and display %20 for spaces in the URL.  Because NetCommunity codes hyperlinks with redirects to capture tracking information,  links may not exceed the character limit when previewing the html in NetCommunity.  

As an alternative for those few recipients that are still using outlook 2007 the hyperlinks can be shortened using the following steps.
  1. How to create a New Page in the NetCommunity site. This can be a blank page with no parts on it 
  2. Click View this Page button
  3. Copy the URL from the browser
  4. How to set up a page URL redirect in Blackbaud NetCommunity for the page using the URL that you just copied as the original page. Enter the third party URL as the Target Page
  5. Edit the email message in NetCommunity
  6. How to create a link to another page by inserting a hyperlink that was created in NetCommunity 


 

Environment

 Blackbaud NetCommunity
 7.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.