- Did this functionality ever work? If so, when did this behavior begin to occur?
- Does this occur for all Windows/Citrix usernames?
- Does this occur for all RE usernames?
- What version of RE do you have installed?
- What version of SQL Server are you using?
- Submit a backup copy of your database for further testing
- If your database is locally-hosted on your internal servers, please follow the steps in How to perform a backup of a database using the Blackbaud Management Console (includes video demo) to perform the backup and How to use FileZilla to access your FTP and/or Hosting Files Folder to submit your data to Blackbaud.
- If you are hosted by Blackbaud, please follow the steps in How to request a backup of your Blackbaud Hosting Services database
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