Page header and Constituent summary tile are missing on Constituent records

When a user accesses a constituent record in Raiser's Edge NXT, they should see a page header and a Constituent summary tile on the page that looks like the following image:
User-added image

Some users may notice when they navigate to Constituent records in Raiser's Edge NXT, they can only see Constituent Codes in the page header and the Constituent summary tile is completely missing from the Constituent record.

No name on Constituent record in NXT
No address in NXT
Missing Contact information tile in NXT
Missing Constituent summary tile in NXT
The Constituent summary is gone
The Contact information is gone
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If this behavior still occurs, please contact Support with the following information:
  • When did this behavior begin to occur?
  • Does this behavior occur on all Constituent records in NXT?
  • Does this behavior occur for all NXT users?
  • Does this behavior occur in all web browsers?
  • Does this behavior occur on any computer a user logs into?
  • Could you provide screenshots of example Constituents (be sure to take screenshots of the Constituent's page header and a screenshot of the absence of the Constituent summary tile in NXT view)

Steps to Duplicate

  1. Log into NXT
  2. Search for a Constituent
  3. Open the Constituent's profile
  4. Scroll through the profile
  5. Notice that only Constituent Codes is visible in the page header and the Constituent summary tile is missing

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