This typically occurs because the email provider is not respecting the code of the email. Often this occurs in Outlook. We recommend using HTML to correct this behavior. 

Starting point: Editing Message

If the image needs CENTERED:
  1. Double click on your image
  2. This will open a box that will include the Image URL - note this URL
  3. Close this box
  4. Navigate to View>HTML button
  5. Locate the image URL in the email content
  6. Add the code in red around the image tag
    • <p style="text-align: center;"><img src="imageurlhere" style="text-align: center;"></p>
  7. Click Update
  8. Click Save
If the image needs to be right aligned:
  1. Double click on your image
  2. This will open a box that will include the Image URL - note this URL
  3. Close this box
  4. Navigate to View>HTML button
  5. Locate the image URL in the email content (example noted in blue)
  6. Add the code in red within the image tag which corresponds to your image ID. 
    • <img align="right"
  7. Click Update
  8. Click Save

If the image needs to be left aligned:
  1. Double click on your image
  2. This will open a box that will include the Image URL - note this URL
  3. Close this box
  4. Navigate to View>HTML button
  5. Locate the image URL in the email content (example noted in blue)
  6. Add the code in red within the image tag which corresponds to your image ID. 
    • <img align="left"
  7. Click Update
  8. Click Save