What Is The Process For Clients That Are Departing Blackbaud Hosting Services?

To outline the steps to take to assist clients that are leaving Blackbaud Hosting Services.

Article Number: 102736

Products:

Team_Approach

The Team Approach Hosted Client Departure Worksheet should be completed and submitted to the Oracle DBA team (RDOI-DBA Oracle). All departure requests must contain the following information:

A completed Team Approach Hosted Client Departure Worksheet
A ticket or ticket number from the applicable system (TA Support, Clarify, Altiris, et al).
A minimum of two weeks lead time. If the request needs to be done more quickly than this, a manager will need to initiate the request and state the reason for why the database needs to be exported so quickly.

Attachment: Hosted Client Departure Worksheet.docx

Environment

Affected Product Team Approach

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