First make sure that these credit card readers work properly out of Altru. Try opening notepad on your computer and clicking your cursor into notepad. Then swipe the credit card and check to see if any information populates the page. The credit card information should show beginning with a %B. If no information populates the screen then there may be an issue with the credit card swipe

This issue could also be caused by the anti virus software that is installed on the workstation. Some anti-virus software such as web root or malwarebytes have been known to cause these issues with credit cards in Altru. Try turning off the anti key-logger associated with your anti virus software. Then try to process your credit card and see if the error messages stop. If you are using the Webroot anti-virus software, you will want to disable Identity Sheild.

Note: For steps on disabling the anti key-logger, please reach out directly to your IT Department or Antivirus Vendor.  Since this is a third party software, it is beyond Blackbaud's scope of support.