Error installing update. The Raiser’s Edge was not found - when clicking on Online Express

Users hosted by Blackbaud may see this error when clicking on Online Express in the Raiser's Edge.
Confirm that you are logged into the Raiser's Edge as Supervisor.

If issue persists, click Chat with Support, reference this article, and provide the following information so we can assist you:   

Steps to Duplicate

  1. Log into the Raiser's Edge
  2. Click Online Express

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