When I commit my constituent update batch the constituents address is not updated

When using a constituent update batch to update address information, you may see that the primary address is not updated to the new address. You have marked this field as TRUE or YES in your batch, but when address is only imported into the database and is not marked as the primary.
This issue has been resolved in version 5.0. All sites have been updated in April 2018. If you experience this error, please click Chat with Support and provide the exact steps that were taken.

Steps to Duplicate

  1. Select a constituent in the database
  2. Go to Administration > Import
  3. Select Generate import header file in the task bar > Choose Constituent Update Batch
  4. Enter the following information into the file:
    1. Constituent ID
    2. First name
    3. Last name
    4. Address
    5. City
    6. State
    7. Zip
    8. Primary Address: True
  5. Save the file to as a CSV > Close the file
  6. In the import screen > Add 
  7. Expand the constituent folder > Select constituent update batch
  8. On the add import screen enter a name on the configure import file
  9. Upload the CSV file
  10. Next auto map your fields
  11. Select the address collection field > select map collection field
  12. Auto map this field > save
  13. On the set options tab > select quick find on search list fields
    1. Select ID on Search list fields
  14. On constituent matching tab choose to process automatically. 
  15. Save > Start process
  16. Navigate to the batch that was created
  17. Expand the addresses field in the batch > see that the updated address is not checked as the primary


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