When I commit my constituent update batch the constituents address is not updated

When using a constituent update batch to update address information, you may see that the primary address is not updated to the new address. You have marked this field as TRUE or YES in your batch, but when address is only imported into the database and is not marked as the primary.
We are currently evaluating this issue and will update this article when we have more information.

In the meantime we can import a new primary address by:
  1. Adding an address type to the old primary address if it does not have one already. To do this, navigate to the constituent's profile and click the pencil next to Addresses. From this window, add a type to the address and click Save. User-added image
  2. In the import file, make sure that the address you want to be the new primary address has the same address type as the original primary address that we added above. User-added image
  3. Import the new addresses as you would normally. 

Steps to Duplicate

  1. Select a constituent in the database
  2. Go to Administration > Import
  3. Select Generate import header file in the task bar > Choose Constituent Update Batch
  4. Enter the following information into the file:
    1. Constituent ID
    2. First name
    3. Last name
    4. Address
    5. City
    6. State
    7. Zip
    8. Primary Address: True
  5. Save the file to as a CSV > Close the file
  6. In the import screen > Add 
  7. Expand the constituent folder > Select constituent update batch
  8. On the add import screen enter a name on the configure import file
  9. Upload the CSV file
  10. Next auto map your fields
  11. Select the address collection field > select map collection field
  12. Auto map this field > save
  13. On the set options tab > select quick find on search list fields
    1. Select ID on Search list fields
  14. On constituent matching tab choose to process automatically. 
  15. Save > Start process
  16. Navigate to the batch that was created
  17. Expand the addresses field in the batch > see that the updated address is not checked as the primary

Environment

 Altru Arts & Cultural

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