The Student Parent Directory (Verdana) report is going to look at the relationship set between the two parents. When the users are listed as Spouses, the system considers them a spouse pair and lists them together instead of separately.To have the parents appear separately under the Student in the Student Parent Directory (Verdana) report, you would need to remove the Spouse relationship from the parents.
As a Platform Manager:
- Navigate to Core
- Select People Finder
- Search/select one of your parents
- On their Contact Card tab, scroll down to Relationships
- Click Manage
- Check the Remove box to the right of the user with the Spouse/Partner relationship