When purchasing an online ticket you may add the items to the cart and then realize that you need to log in to the Web forms in order to receive a discount associated with your membership. After logging in, you will find that your cart is empty and no longer contains tickets.
Prior to logging in to your Web forms account, the cart containing your tickets was considered an anonymous cart. After logging in to Web forms, you are taken to the specific cart associated with your Web forms account. The tickets that were previously added to the anonymous cart will not transfer over.
In order to prevent losing tickets, log in or register for Web forms prior to adding tickets to your cart.