When a adjustment is made to a payment within batch that was generated from a import the receipt amount shows $0 after the batch is committed

When a file is imported into a revenue batch and a amount is changed in that revenue batch the receipt amount for that transaction will show as $0 after a successful commit.  Any amount that is not changed after the import process completes will show the correct receipt amount on the revenue transaction.

Article Number: 102956

Products:

  • Blackbaud_CRM
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  

In prior versions, you can also avoid this by making sure the batch template includes the "Receipt Amount" field

Steps to Duplicate

   01.) In CRM go to Administration> Import
   02.) Import file that has revenue associated with a record
   03.) Open the newly created batch (with no receipt field amount present in batch)
   04.) Modify/change the value in any of the "Amount" fields to any other value other than $0
   05.) Click any option when "reset defaults" message appears
   06.) Note the Transaction ID of the records
   07.) Save and close the batch
   08.) Click the Commit button
   09.) In CRM go to Revenue- Transaction Search
   10.) Enter the Transaction ID noted above in step#06
   11.) Review the Amount field and the Receipt Amount field (Receipt Amount field should be 0)

 

Environment

 Blackbaud CRM
 4.0
 4.0.172.0, Service Pack 12
 4.0.155.0

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