If you are experiencing this issue, see Financial Report in Database View does not match Revenue Amount in Web view for the steps to compare the report results in both views and how to troubleshoot.
If the issue persists, click Chat with Support, reference this article, and provide the following information so we can assist you:
- Tenant ID: How do I find my tenant ID for NXT web view?
- Which browser(s) the issue occurs in
- The correct Gift Amount that should be displayed
- The steps to duplicate the issue