Error when Merging two constituents

Error: Data could not be saved.
The UPDATE statement conflicted with the CHECK constraint "CK_GROUPMEMBER_PRIMARYCOUNT". The conflict occurred in database...table "dbo.GROUPMEMBER".
Committable transaction is detected at the end of the batch. The transaction is rolled back.
 

Article Number: 103115

Products:

  • Blackbaud_CRM
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Prior solution: The records are unable to merge without correcting the issue because the records are converted.
To correct the issue.
1. Select the Relationships tab on the constituent record
2. Then select Group Member (notice the current group memberships)
3. Select the Group
4. Select the Members
5. Remove the membership and the history for the member that is not primary
6. Then merge the constituent records

Steps to Duplicate

This error occurs when merging constituents in batch or through the duplicate constituent merge in CRM.

Environment

 Blackbaud CRM
 4.0
 4.0
 4.0, Service Pack 19

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!