Sphere Bookkeeping Frequently Asked Questions

Below is a list of Frequently Asked Questions with regards to Bookkeeping in Sphere.
Credit a donation:
      To a Participant (includes video demo)
      To a Team (includes video demo)

Edit a participants registration type ((includes video demo)

A supporter is seeing duplicate charges

Edit a Donation 

Edit a Sponsorship:
Credit Card Transaction failed 

A transaction failed but still shows on a supporter’s bank statement

Fraudulent transactions appear in Sphere 

Unable to find a transaction in Sphere 

Convert a donation to a sponsorship 

Move a sponsorship to a different event 
 
Batch Auto-charge
Convert a donation into a registration

Convert a sponsorship into a donation

Move a participant to a different event

Move a donation to a different event

Resend a donors receipt

Report on failed recurring transaction 

Update a recurring donor’s Credit Card information

Reverse a transaction (includes video demo)

Reverse part of a transaction



NOTE: For further information, click here for a more comprehensive Sphere Bookkeeping Guide.

Environment

 Blackbaud Sphere

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.