Failure notifications are still being received from attempted online submissions when setting is not selected

Failure notifications of attempted online transactions are still being received by the organization, even if the Send your organization a confirmation email box is not selected on the Settings page of the DIY form. This only occurs if there is an email address still in that field, when the box is selected.

These notifications will continue to be sent so that the organization knows there is an attempt on their online page, as there are many reasons for a failed transaction. If you would no longer like to receive these failed notifications, you can remove the email address from the To what address(es)? field in the Online Giving Settings page. 

This will happen if there is still an email address listed in the "To what address(es)?" field. You must remove that email address if you do not wish to receive any notification.
  1. Click Management
  2. Click DIY Forms
  3. Click Edit next to your DIY form
  4. Click Settings in the top left side of the page
  5. Scroll down to the Online Giving Settings area
  6. Mark the box for Send your organization a confirmation email
  7. Remove all text from the "To what address(es)?" field
  8. Unmark the box for Send your organization a confirmation email
  9. Click Update
  10. Click Save
  11. Click Go Live
  12. Click Yes, Go Live!
  13. Click Replace



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