I'm attempting to add an admin profile using the Create As Admin option on a constituent profile. However, there is no field to add the username on the Set Admin Username page. Why can't I add the username?
The inability to set an admin username can occur if your Luminate Online is integrated with another database (such as Raiser's Edge or Luminate CRM). If your Luminate Online is integrated, you will want to create a new administrator from scratch.