Why is my Sphere report blank when I export it to Excel?

An organization has run a report in Sphere and clicked Export to XLS to export the results to Microsoft Excel. An export file is successfully created, but the report is blank when opened in Microsoft Excel. 
It is recommended that you work with the IT department at your organization to help you go through the following information, as they would be more familiar with this type of troubleshooting and your computer's setup. 

Step 1: Ensure that the browser you are using to run and export the report is compatible with Sphere: What is the recommended internet browser for Blackbaud Sphere? Step 2: You can also use the following troubleshooting steps in Microsoft Excel:
  1. Open Excel
  2. Navigate to File > Options > Trust Center > Trust Center Settings 
  3. Select Protected View
  4. Unmark Enable Protected View for files originating from the Internet
  5. Click OK
The following links contain additional information on how to further troubleshoot this issue:  Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist in implementing the solutions on these websites. 

 

Environment

 Blackbaud Sphere
 Yes
 This has been resolved in the 9.4.6.14 release on 10/25/2016. 

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