Error: Single sign-on authentication - The authorization failed. Not initialized 500: The remote server returned an error: (500) Internal Server Error.

Authorization fails when user authenticates Faweb or NetClassroom Single Sign on (SSO) settings

 
  1. Ensure that The Education Edge patch and WebServices are the latest version.
  2. Verify onCampus is enabled in Education Edge WebServices 
  3. Check to make sure the Whipple Hill Clocks and the Faweb/NetClassroom server clocks are within 15 seconds of each other. (This issue is scheduled to be resolved in EE Patch 14)
  4. Ensure that the permissions for Web Services are setup as correctly. Here

Steps to Duplicate

  1. Log into Core
  2. Impersonate an Integration Manager
  3. Core>Settings>Integration>Faweb
  4. Under Settings click Authenticate get following error:
The authorization failed.
Not initialized
500: The remote server returned an error: (500) Internal Server Error. 

Was this article helpful?