Follow these steps to set up a site in FileZilla to transfer files:
  1. Download and install FileZilla.
  2. Open FileZilla.
  3. Select File > Site Manager.
  4. Click New Site and add the name Blackbaud.
  5. Enter the host name ftp1.blackbaud.com.
  6. Select Protocol SFTP - SSH File Transfer Protocol.
  7. Select Logon Type Normal.
  8. Enter your user name and password ensuring you do not have a blank space at the end.
  9. All other tabs can remain at the default settings.
  10. Click Ok.
    User-added image
  11. Select Blackbaud from the drop-down User-added image at the top left to connect to FTP.