Typically, you will see the Addressee and Salutation fields appear as "Mrs. and Mr." when a combination of these conditions are met:
  • You have a name format that begins with [Title] and [Spouse Title] 
  • The female constituent is listed as the primary member on the household record
  • Your constituent records have an unknown gender
  • Your Name Format Options are configured to build Joint Name Formats with the Primary Household Member or Female Constituent first.

Here are some options you can configure to prevent this from happening and to check: 

Option #1: When processing mailings, ensure that your Name Format Options are configured to list the Male Constituent first. All mailing processes (with the exception of Membership Card Processes) use Name Format Options to determine how the Addressee/Salutation fields appear when you process a mailing. You can edit settings in this process so that the male constituent appears first if Altru is building a joint name format. 
  1. ​Navigate to Marketing and Communications > Name Format Options 
  2. Click the drop down next to your mailing's Name Format Option and select Edit
  3. Click the Joint name formats tab
  4. Select the option to "List the following constituent first when building the joint name format" and choose Male constituent from the drop down:                                                            
    User-added image
  5. Click Save. 
    • IMPORTANT NOTE: You must have genders specified on Constituent Records in order for ​this solution to work. You can import genders via import if you would like to quickly update records. See our related solution: Can I update gender on multiple records at once? In addition, this option will not work on Custom name formats as they are free text fields and not based on merge fields in Altru. 

Option #2: Edit female name formats to a different format such as [Spouse Title] and [Title]. You can also query on Primary Addressee/Primary Salutations that begin with "Mrs. and Mr." to clean them up manually. 
  1. Navigate to Analysis > Information Library 
  2. Click Add an ad-hoc query 
  3. Select the source view of Constituent and click OK
  4. In the left column, select Addressee and Salutation. From the middle column, drag Primary addressee into Include records where. Set to Begins with type Mrs. and Mr.
  5. To also find Primary Salutations with the same beginning: From the same middle column, drag Primary salutation into Include records where. Set this to Begins with type Mrs. and Mr. Within Include records where, highlight this new line item, and select the OR statement. 
  6. Your final query may appear like this:                                                  
    Mrs and Mr Query
  7. To change these records: Click the Preview Results tab. Highlight a record and click the Browse button at bottom left.
  8. In the choose page definition screen, you can click Constituent page or Marriage Options page to change the name formats that need to be updated.  The benefit of using the Marriage Options page is you can update the name formats once and copy them over to the spouse, rather than going to each spouse individually to update.
  9. If you click on the Constituent page, click on the Personal Info tab.  Then click on the Personal subtab.
    1. Under the Name Formats section, click on any name formats that begin with Mrs. and Mr.
    2. Click Edit.
    3. Choose a different name format that begins with [Spouse Title] and [Title].
    4. Click Select.
    5. Click Save.
  10. If you click on the Marriage Options page, click on the Names tab.
    1. Click on any of the Names that begin with Mrs. and Mr. 
    2. Click Edit.
    3. Choose a different name format that begins with [Spouse Title] and [Title].
    4. Click Select.
    5. Click Save.
    6. If you need to copy this name format to the spouse, click on the green downward arrows next to the row and click Copy to Spouse.
    7. Click Save.

Option #3: Make Male Constituents the Primary Household Member. Another option to fix this issue is to ensure that the Male constituent is the primary household member. When Altru pulls name formats for mailing purposes, if no genders are listed or specified in the Name Format Options area, the system will list the primary household member first. Your organization can make the male constituent the primary household member as an internal best practice: 
  1. Navigate to Constituents > Constituent Search
  2. Search and open the constituent's household record
  3. Click the Members tab
  4. Click the drop down next to the male constituent 
  5. Click "Set to primary"                
    Change primary constituent on household