Solicit codes appear on Constituent record after being marked as inactive

Solicit Codes that have been marked Inactive in Config > Tables may still appear on the Bio 1 tab of Constituent records.
We have evaluated this issue as a potential defect and we have determined it will not be addressed in the software in its current state.  In this case, the risks and challenges outweigh the potential benefit of resolving this issue.

We wish we could address each and every issue that we come across, but there are occasions when addressing certain issues would add risk to causing a bigger problem or would put other prioritized initiatives at risk. 

We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.

Steps to Duplicate

1. Log into The Raiser's Edge.
2. Open a new or existing Constituent record, and add a Solicit Code to the Solicit Code field on the Bio 1 tab.
3. Save and close the record.
4. Go to Config > Tables, and open the Solicit Code table.
5. Double click on the Solicit Code that was added to the Constituent record, and mark it as Inactive, and click OK.
6. Open the same Constituent record, and see that the Solicit Code that was just marked as Inactive still appears on the record.
7. Click "Solicit Code" by the field, and see that this Solicit Code does not appear to be selected.
8. Click OK, and the Solicit Code no longer appears in the Solicit Code field at the bottom of the Bio 1 tab.  Save and close the record, and reopen it, and now Do Not Mail no longer appears.


 Raiser's Edge

Was this article helpful?