Error: This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs Control Panel when linking New Media to Constituent

You may find a need to link new media to a Constituent record in the Raiser's Edge.  When adding a file that uses a .JPG or JPEG extension, you may encounter the following error messages:
  • This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in Default Programs control panel.
  • Unable to create an OLE object of type Package
In order to resolve this error, you will need to associate a program with the file type for the media object you are linking to. You may use instructions from Microsoft KB 18539 if using Windows 7.

Please contact the appropriate software vendor or IT professional for assistance with this process which is beyond Blackbaud's scope of support
 

Environment

 Windows 7 (64-bit);Windows Server 2008 (64-bit)

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