Exit and Sign Out of The Raiser's Edge. If your Raiser's Edge is hosted by Blackbaud, also log out of Citrix, and log back in. 

If the error is persistent and Blackbaud hosts NetCommunity, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
  • Username and Password to access Citrix
  • Username and Password to access The Raiser's Edge
  • Username and Password to access NetCommunity