Ecard in BBIS shows blank when clicking PDF version on a donation page

Ecard in BBIS shows blank when clicking PDF version on a donation page.

1. Confirm ABCPDF DLLs exist in the following directory for all Web servers ~\\NetCommunity\Bin
2. Check web server components version for compaibility with ABCPDF v9 here: http://www.websupergoo.com/abcpdf-8.htm 
3. Uninstall/re-install Internet Explorer to the latest version (ABCPDF relies heavily on IE to render its content)
4. Step through section 6.7 of the Websupergoo help files for this topic: http://www.websupergoo.com/support.htm

 

 

Steps to Duplicate

Steps to duplicate: 

1. create out of the box donation form including ecards
2. place that part on new out of box page
3. view the page
4. click "send and ecard (optional) and choose a thumbnail.
5. Click "PDF version" 
6. Notice that the PDF window come up but is blank. 

Environment

 Blackbaud Internet Solutions
 3.0
 3.0.516.79

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