Error encountered when submitting credit card payment: Unable to connect to the remote server. - when submitting an event registration

This error message appears when a user is submitting an event registration transaction on a NetCommunity website that is non-hosted.
Try to access https://payments.blackbaud.com on the webserver. If it is not successful, this is a firewall or Host file entry issue.

Check the firewall to make sure that the Blackbaud Secure Payments IP addresses are whitelisted. If the IPs are whitelisted, temporarily open all traffic as a next test.

205.139.106.154 payments.blackbaud.com
216.32.151.254 payments.blackbaud.com

See IP Addresses for the Blackbaud Payment Service, Blackbaud Secure Payments, and Blackbaud Merchant Services for more information.

Also, check the Hosts file to see if there are entries for payments.blackbaud.com and make sure the IP address is correct.

Steps to Duplicate

  1. Go to the event registration page.
  2. Select a ticket level with a price.
  3. Click Continue.
  4. Fill out the form information.
  5. Click Continue.
  6. Receive error: Error encountered when submitting credit card payment: Unable to connect to the remote server.

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.