LinkedIn URL appears on Phones tab instead of Links tab

Phone numbers that have the Phone Type of LinkedIn may appear on the Phones tab on the Constituent record in The Raiser's Edge 7.  The LinkedIn Phone Type is grayed out in Config > Tables > Phone Types, so the Phone Number Format cannot be changed to allow LinkedIn information to appear on the Links tab as expected.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Log into The Raiser's Edge, the database view.
  2. Select Records > Constituents > New Constituent.
  3. Click the Links tab.
  4. Click the Type drop down, and select LinkedIn.
  5. Input a URL in the "Link" field.
  6. Click the Save icon at the top of the Constituent record.  (LinkedIn URL may move to Telephone Numbers tab.)


 Raiser's Edge

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