- From Administration, Select the hyperlink for Countries and States
- Find Country in the list and note if the address format for the country matches the country in question (example: Country - USA, Address Format - USA)
- If the address format and country do not match, select the correct address format in the drop down
- If the address format isn't there navigate to the address format tab, select add to add an address format for the country
- Attempt to process the payment again
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