The file could not be downloaded. Error merging process output: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).”

When merging letters from a correspondence process the error "the file could not be downloaded. Error merging process output: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)." occurs with existing or new correspondence processes with new or existing Word letter templates.



 
We are currently evaluating this issue for a fix in a future release.

Steps to Duplicate

1. Go to Marketing and Communications\Manage correspondence
2. Go to a correspondence process that contains a letter template]
3. Click on Start process
4. When that process completes, click on the Merge letter button
5. See the error occur.

This also occurs with newly created correspondence processes with newly created letter templates as well.

Environment

 Blackbaud CRM
 4.0
 4.0.158.0

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