When an address is standardized or updated, the NCOA updates the address in eTapestry. However, it also saves the old address in a Note on the account's Journal page. This way, we retain a record of what the address was prior to the NCOA. The steps to access this note are listed below:
  1. Click Accounts
  2. Click Find an Account
  3. Search for and click on the account name
  4. Click Journal
  5. Click the journal Note that references the NCOA
For more information about the results of the NCOA, please see User Defined Fields created by AddressFinder (NCOA) Service.