After merging two records, user may notice that while media from the duplicate record looks like it appears on the media tab for the primary record, there is no data saved within it.
We are currently evaluating this issue and will update this article when we have more information.
Steps to Duplicate
1. Open a student record (Student B) 2. Go to the media tab and add a new Media 3. Choose to Create New and make the Object Type Adobe Acrobat Document 4. Choose a file and then close 5. Add a New Media and choose to create from File 6. Choose a file and close 7. Go Administration > Merge Records 8. Choose to Create Merge Records Parameter files based on decisions Made 9. Create a new Merge Records parameter 10. On the General Tab, choose to Merge using Specific Records 11. Go to the Preview Screen and load a primary record (student A) 12. Choose to Insert Duplicate, and upload Student Billing 13. Merge the Records 14. Go to Student A's media tab and not that the media items showed 15. Open one of the media items and note that no media shows