Merging Records causes Media to Be Lost

After merging two records, user may notice that while media from the duplicate record looks like it appears on the media tab for the primary record, there is no data saved within it.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. Open a student record (Student B)
2. Go to the media tab and add a new Media
3. Choose to Create New and make the Object Type Adobe Acrobat Document
4. Choose a file and then close
5. Add a New Media and choose to create from File
6. Choose a file and close
7. Go Administration > Merge Records
8. Choose to Create Merge Records Parameter files based on decisions Made
9. Create a new Merge Records parameter
10. On the General Tab, choose to Merge using Specific Records
11. Go to the Preview Screen and load a primary record (student A)
12. Choose to Insert Duplicate, and upload Student Billing
13. Merge the Records
14. Go to Student A's media tab and not that the media items showed
15. Open one of the media items and note that no media shows

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.