Error: Site Database "XXXX-XXXX-XXX" not found. - when logging into Altru

When you navigate to the login page for Altru, you may encounter this error. 

Ensure you are using the URL: https://login.blackbaudondemand.com/?siteid=[insert site ID# here]

example: https://login.blackbaudondemand.com/?siteid=123456

If you are still receiving this error message after using the correct URL, please Chat with Support and reference this article. 

Steps to Duplicate

  1. Attempt to navigate to the login screen for Altru.
  2. Notice you cannot get to the login screen and receive the error message. 

Was this article helpful?