Error: There was an error loading a transaction into the grid (XXXX). The error reported is: There is an error in the XML document (XX) - when opening or selecting transactions in plugin

In the NetCommunity plugin in The Raiser's Edge, you receive the following error message when opening a transaction link, for example donations, or select a transaction within the transaction window:

There was an error loading a transaction into the grid (id:####x####). The error reported is:
There is an error in XML document (XXX,XXX).
Would you like to delete this transaction?

Article Number: 104262

Products:

Blackbaud_NetCommunity_BBNC
Blackbaud_Online_Express

This error typically occurs when an unexpected behavior occurred while writing the XML data to the database. If this error occurs, the transaction will not load in the plugin and the transaction will need to be entered manually. If you require assistance gathering the data for the transaction, click No on the error to ensure the transaction is not deleted yet.

If your organization hosts your own NetCommunity database - work with your database administrator to pull the the XML data for the unprocessed transaction.

If Blackbaud hosts your NetCommunity database - Click Chat with Support and reference this article. Please be prepared to share the following information with Support:

Name of donor and date of transaction

Note: After the transaction is gathered and manually entered into the Raiser's Edge, go through the steps to prompt the error message again, and then click Yes to delete the transaction.

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