My receipts are slow to print when I have a certain discount active

When a certain discount is enabled to apply automatically, you may see that your receipts are slow to print. When this discount is disabled, the receipts print faster
This issue has been resolved. Please chat with support and provide the name of the discount and an example of an order that's receipt printed slowly, if you experience this issue. 

Steps to Duplicate

WIth the discount inactive
  1. Go to Tickets > Tickets and Merchandise discounts
  2. Select the arrows to the left of the affected discount > Select Mark Active
  3. Go to Sales > Daily Sales > Select the merchandise button
  4. Search  piece of merchandise > add to the cart
  5. Enter a cash payment
  6. Complete the order 
  7. See that the receipt takes 7-10 seconds to print
With thie discount inactive: 
  1. Go to Tickets > Tickets and Merchandise discounts
  2. Select the arrows to the left of the affected discount > Select Mark Inactive
  3. Go to Sales > Daily Sales > Select the merchandise button
  4. Search a piece of merchandise > add to the cart
  5. Enter a cash payment
  6. Compelte order
  7. See that the receipt takes 5-7 seconds to print

Environment

 Altru Arts & Cultural
 Yes
 4.91
 4.92

Was this article helpful?