If you are experiencing this issue, click Chat with Support, reference this article, and provide the following information so we can assist you:
- The exact phrasing (or a screen shot) of the error message.
- The current version (before upgrading) of your database. How to find the software version and/or patch number of my Blackbaud software
- The SQL version and operating system of your server. How to determine which version of SQL Server is being used
- A backup of your Raiser's Edge database for testing. How do I backup my database using the Blackbaud Management Console (includes video demo)