Error: The file could not be downloaded.Thread was being aborted - When exporting to Excel (XLSX)

The client is receiving an error when trying to download an export file. Exporting to CSV works, however exporting to Excel (XLSX) does not. 

Error: 
?Attached are the screen shots of the error and the export for your reference.? Error received...
The file could not be downloaded.  Thread was being aborted.<!DOCTYPE html>
<html>
    <head>
        <title>Runtime Error</title>
        <meta name="viewport" content="width=device-width" />
        <style>
         body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;} 
         p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}
         b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}
         H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
         H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
         pre {font-family:"Consolas","Lucida Console",Monospace;font-size:11pt;margin:0;padding:0.5em;line-height:14pt}
         .marker {font-weight: bold; color: black;text-decoration: none;}
         .version {color: gray;}
         .error {margin-bottom: 10px;}
         .expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }
         @media screen and (max-width: 639px) {
          pre { width: 440px; overflow: auto; white-space: pre-wrap; word-wrap: break-word; }
         }
         @media screen and (max-width: 479px) {
          pre { width: 280px; }
         }
        </style>
    </head>

    <body bgcolor="white">

            <span><H1>Server Error in '/29971P_be1ab2e8-0e54-442b-b8d2-632d7fff8a7a' Application.<hr width=100% size=1 color=silver></H1>

            <h2> <i>Runtime Error</i> </h2></span>

            <font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif ">

            <b> Description: </b>An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
            <br><br>

            <b>Details:</b> To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".<br><br>

            <table width=100% bgcolor="#ffffcc">
               <tr>
                  <td>
                      <code><pre>

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration></pre></code>

                  </td>
               </tr>
            </table>

            <br>

            <b>Notes:</b> The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.<br><br>

            <table width=100% bgcolor="#ffffcc">
               <tr>
                  <td>
                      <code><pre>

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration></pre></code>

                  </td>
               </tr>
            </table>

            <br>

    </body>
</html>


 
This error is caused by a timeout setting in your web.config file. Please reach out to Customer Support to resolve this issue. 

Steps to Duplicate

1) Navigate to the Export
2) Select "Download Outputs"
3) Click the XLSX format
4) User receives the error.  

Environment

 Blackbaud CRM
 4.0
 4.0.163

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