When contacting Support via How do I contact Blackbaud K-12 Support?, please provide the following information:

•    Copy and Paste the exact error message displayed on the screen. You can include a screen shot as well, however, please do not substitute a copy and paste of the Error message for a screen shot
•    The day/time the error started to appear
•    The user’s name that is receiving the error
Note: Include only the first name, last name and username of the account. Do not include the password. The password should only be given verbally over the phone.
We will partner with our Data Team to fix the User's logins who is unable to login.