If a transaction fails, it will appear in the journal with an offsetting transaction to signify that it did not go through. But, did you know there’s a way to retry failed auto processing transactions? Depending on why the transaction failed, you may need to update the credit/debit card or account information in eTapestry before retrying. Try searching Knowledgebase first for advice as each failure message may require a different solution.

After you’ve made any necessary corrections, you can access the Auto Process Failures standard report to retry those transactions.

  1. Click Reports
  2. Click eTapestry Standard Reports
  3. Click Auto Process Failures below the Journal Entry Reports
  4. Select a query. A common query you may want to choose is Constituent Journal Entry Date: This Week - JE
  5. Select Display Results on Screen from the Report Format drop down menu
  6. Click Submit
  7. Locate the transaction that we need to reprocess
  8. Click the Retry button next to the failed transaction