Credit Card Updater changing expiration date to 2000

When using the Credit Card Updater process, clients have noticed that some of their constituents active expiration dates have changed from a valid date to 2000. When viewing the CC Updater query, these individuals show a status of "Not Updated", however, when you navigate to the constituents recurring gift you can see that the expiration date was changed to 2000. 
Download and install the latest service pack, which contains all fixes from previous service packs. If you are running an older version, download and install the latest version and then the service pack.

Workaround: Manually correct the expiration date on the constituents recurring gift. 

Steps to Duplicate

1. Run the Credit Card Updater Process (The Credit Card Updater process runs between the 10th - 20th of each month.) 
2. Select the Analysis Tab
3. Click Ad-Hoc query search
4. Search for the "CC Updater results" query
5. Preview Results
6. Notice that some Constituents show an "Active" commitment with a new expiration date of 2000. Under the Status column, these constituents show that the expiration was "Not Updated".  
7. Navigate to the Recurring gifts
8. Notice that on these recurring gifts, under the Activity tab, that the Credit Card information was updated to 2000 - despite the status column showing that the expiration was not updated. 

Environment

 Blackbaud CRM
 4.0
 4.0.163.0

Was this article helpful?