When a user logs into the Blackbaud Community, the follow error message appears at the top of the page: "User data could not be retrieved."
Article
Number:104404
Products:
Blackbaud_com
Community_SWL
If a user receives this error, it may be because a symbol appears in their first or last name prohibiting the single sign on process from passing over the login information. To fix this, the symbol should be removed from the name under the www.blackbaud.com account.